UK RAIL CONSULTANT

This role can be London based/hybrid or homeworking

Salary negotiable based on level of experience

Working with a high touch client base

PRINCIPAL RESPONSIBILITIES:

• Able to build and retain rapport with clients quickly and confidently
• Provide a dedicated service to specific clients
• A desire to exceed the client expectation at all times
• Demonstrate innovative thinking and provide a proactive approach
• Comply with the client policies and guidelines at all times
• Meet all deadlines as required, internally or client driven
• Quality Control across all aspects of our procedures and processes
• Adopt a learning attitude and attend relevant training / coaching as required
• Achieve individual and team objectives through the annual appraisal
• To be proficient in all Reed & Mackay technology and to be confident in flagging online opportunity via the correct R&M channels

SKILLS, KNOWLEDGE & EXPERIENCE:

• Extensive business travel experience
• All-encompassing knowledge of the Evolvi booking system
• A working knowledge of Trainline but not essential
• Excellent knowledge of rail fares and the UK Rail Network
• Knowledge of UK Rail refunds and exchanges
• Excellent written and verbal communication skills
• Strong organisation skills
• Self-motivated and disciplined
• Ability to work as part of a team and independently
• Customer service orientated
• The ability to work under pressure and take responsibility for decision making
• Ability to make effective use of resources available to complete tasks to agreed deadlines
• Excellent attention to detail
• Agile and flexible approach