UK RAIL CONSULTANT

Posted more than a month ago

Halmer

£23,000 - £28,000 per annum

Halmer

London

Halmer
Permanent, Full-time

Job Purpose

This role can be London based/hybrid or homeworking

Salary negotiable based on level of experience

Working with a high touch client base

 

PRINCIPAL RESPONSIBILITIES:

 

  • Able to build and retain rapport with clients quickly and confidently
  • Provide a dedicated service to specific clients
  • A desire to exceed the client expectation at all times
  • Demonstrate innovative thinking and provide a proactive approach
  • Comply with the client policies and guidelines at all times
  • Meet all deadlines as required, internally or client driven
  • Quality Control across all aspects of our procedures and processes
  • Adopt a learning attitude and attend relevant training / coaching as required
  • Achieve individual and team objectives through the annual appraisal
  • To be proficient in all Reed & Mackay technology and to be confident in flagging online opportunity via the correct R&M channels

 

SKILLS, KNOWLEDGE & EXPERIENCE:

 

  • Extensive business travel experience
  • All-encompassing knowledge of the Evolvi booking system
  • A working knowledge of Trainline but not essential
  • Excellent knowledge of rail fares and the UK Rail Network
  • Knowledge of UK Rail refunds and exchanges
  • Excellent written and verbal communication skills
  • Strong organisation skills
  • Self-motivated and disciplined
  • Ability to work as part of a team and independently
  • Customer service orientated
  • The ability to work under pressure and take responsibility for decision making
  • Ability to make effective use of resources available to complete tasks to agreed deadlines
  • Excellent attention to detail
  • Agile and flexible approach

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