Customer Support Executive – Guildford (£28,000–£30,000, Hybrid Working)

The Opportunity

We are currently recruiting for a Customer Support Executive based in Guildford, Surrey. This is a full-time, permanent position offering a salary of £28,000–£30,000 depending on experience, with hybrid working available following a successful onboarding period.

This is an excellent opportunity to join a professional and supportive international business within its friendly Customer Experience team. You’ll be the first point of contact for customers, taking ownership of enquiries and ensuring they receive a professional, efficient and positive experience from start to finish.

Combining customer service, administration and relationship management, this varied role is ideal for an experienced Customer Support Executive, Customer Service Executive or Customer Service Administrator who enjoys solving problems, building relationships and working collaboratively with different departments.

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email
• Deliver a professional, friendly and efficient customer experience
• Take ownership of customer queries from initial contact through to resolution
• Respond promptly and accurately to customer requests
• Complete a variety of customer service administration tasks
• Maintain accurate customer information using internal systems
• Liaise with internal departments to resolve customer enquiries efficiently
• Escalate complex queries to the appropriate team or management where required
• Support the wider Customer Experience team with day-to-day activities
• Build positive and professional relationships with customers
• Identify opportunities to improve the customer journey and overall service delivery
• Maintain high standards of accuracy, confidentiality and professionalism

Requirements

• Previous experience within Customer Support, Customer Service, Customer Care or Customer Service Administration
• Experience handling customer enquiries by telephone and email within an office environment
• Excellent written and verbal communication skills
• Strong customer relationship-building skills
• Confident and professional telephone manner
• Good administrative and organisational skills
• Strong problem-solving ability
• Excellent attention to detail
• Confident using Microsoft Office
• Experience using CRM or customer management systems
• Experience within financial services, leasing, banking, insurance or another regulated environment would be advantageous but is not essential

Skills and Qualities

• Customer-focused approach
• Excellent communication skills
• Professional and confident manner
• Strong relationship-building ability
• Proactive and solutions focused
• Highly organised
• Excellent attention to detail
• Strong problem-solving skills
• Ability to take ownership of customer enquiries
• Positive and collaborative team player
• Ability to prioritise multiple tasks
• Calm and professional approach to challenging customer queries

What’s On Offer

• Salary of £28,000–£30,000 depending on experience
• Full-time permanent position
• Hybrid working following successful onboarding, typically around three months
• Monday to Friday, 8:30am–5:00pm
• Company-paid parking
• Modern offices with excellent facilities
• Comprehensive training
• Ongoing support and development
• Genuine opportunities for career progression
• Friendly and collaborative working environment
• Opportunity to join an established international business

How to Apply

This role is being recruited by Halmer Group on behalf of our client. To be considered, please submit your CV along with a brief covering note outlining your experience, qualifications and suitability for this position. All applications will be treated in strict confidence.