Customer Service Advisor – Walton

Posted more than a month ago

Halmer

£20,000 - £26,000 per annum

Halmer

Walton-on-Thames

Halmer
Permanent, Full-time

Job Purpose

Purpose of the role:

In this Customer service focused role you will be speaking with people to help organise a repayment plan that suits both parties whilst displaying  excellent customer service. (Full Training is provided)

Role and Responsibilities

  • Help customers by dealing with queries/disputes.
  • Handling inbound and outbound calls & webchats.
  • Providing a professional service which meets “quality assurance” gateway standard whilst achieving the key performance indicator targets which have been set.
  • Complying with Regulatory Rules and Guidance that are covered during training.

Preferred Skills

  • Customer service orientated.
  • Self-motivated with a target/objective driven approach.
  • Be able to empathise with customers.
  • Enthusiasm

Perks

  • Salary review on passing probation
  • Bonus of up to £4.2k per year
  • Lots of Incentives
  • Paid overtime available
  • Opportunities for progression
  • Work nights out

Hours: 2 shifts – 8:00am to 4:30pm & 11:30am to 8:00pm Mon – Fri (2 x lates per week) 1 x Saturday per month 9am-2pm

If you are successful you will be working in a team of very experienced, highly skilled credit professionals from diverse backgrounds who are totally committed to providing clients with sustained levels of exceptional service and performance in all aspects of their business.

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