Customer Service Administrator – Hampton | £27,500

The Opportunity

Are you an experienced Customer Service Administrator who enjoys helping customers, keeping on top of a busy workload and making sure queries are followed through from start to finish?

We are recruiting for a Customer Service Administrator to join a well-established and professional business based in Hampton.

This is a busy and varied permanent position combining customer service, administration and claims support. You’ll communicate with customers and external suppliers, process information, provide updates and ensure ongoing cases are progressed accurately and efficiently.

A key part of the role will involve handling information relating to accidents and vehicle damage, liaising with insurers, repairers, bodyshops and other suppliers, and proactively chasing outstanding information to keep cases moving.

This would be an excellent opportunity for someone with a strong background in customer service and administration, particularly if you have previous experience within insurance, claims, automotive, fleet, vehicle hire or another fast-paced environment.

Key Responsibilities

• Provide excellent customer service by telephone and email
• Handle customer queries and provide clear, professional updates
• Process and maintain accurate information on internal systems
• Record accident and vehicle damage information
• Review cases and chase outstanding information
• Liaise with insurers, repairers, bodyshops and other external suppliers
• Arrange repair estimates and proactively progress repairs
• Keep internal teams updated on case progress
• Process relevant documentation and invoices
• Monitor ongoing cases and ensure agreed timescales are met
• Resolve customer queries and problems efficiently
• Maintain accurate and up-to-date records
• Ensure information is recorded correctly across internal systems
• Provide general administrative support to the wider team

Requirements

We’re looking for someone with:

• Previous customer service and administration experience
• Confident telephone communication skills
• Strong written and email communication
• Excellent attention to detail and accuracy
• Strong organisation and time-management skills
• Ability to manage a busy workload and prioritise effectively
• A proactive approach to chasing information and progressing queries
• Good Microsoft Office skills
• Confidence learning new systems
• Ability to communicate professionally with customers and external suppliers
• A positive and customer-focused approach

Experience within insurance, claims, accident management, automotive, fleet, vehicle hire or vehicle repairs would be highly advantageous.

A full UK driving licence would be beneficial but is not essential.

Skills and Qualities

• Customer focused
• Highly organised
• Excellent attention to detail
• Confident telephone manner
• Strong written communication
• Proactive and persistent
• Good problem-solving skills
• Able to prioritise effectively
• Comfortable managing multiple ongoing cases
• Accurate and methodical
• Professional and personable
• Confident using computer systems
• Strong follow-up skills
• Able to work effectively within a busy team

Working Hours

Monday to Friday

8:30am–5:00pm

This is a permanent, full-time position based in Hampton.

What’s On Offer

• £27,500 per annum
• Permanent position
• Full-time hours
• Monday–Friday, 8:30am–5:00pm
• 25 days’ annual leave
• Holiday entitlement increasing with service to a maximum of 30 days
• Group Personal Pension Scheme
• Life assurance following successful completion of the assessment period
• Private medical care following successful completion of the assessment period
• Subsidised gym membership following successful completion of the assessment period
• Generous sickness entitlement
• Annual salary review
• Opportunity to join a well-established and professional business

How to Apply

This role is being recruited by Halmer Group on behalf of our client.

If you’re an experienced Customer Service Administrator, Customer Service Advisor, Claims Administrator, Claims Handler or Administrator looking for your next permanent opportunity in Hampton, we’d love to hear from you.

📧 Please send your CV to halmergroup@halmer.co.uk

All applications will be treated in strict confidence.

Due to the volume of applications we receive, if you have not heard from us within 14 days of submitting your application, please assume that on this occasion your application has been unsuccessful.