The Opportunity

We are currently recruiting for a Customer Service Administrator based in Aldershot, Hampshire. This is a full-time temp to perm office-based role offering an immediate start.

The pay rate for this position is £12.71 per hour, with a salary increase to £26,436.80 following successful completion of probation.

This is an excellent opportunity for someone with a background in retail, customer service or recent office administration experience who is looking to progress into a busy office-based role within a supportive and growing company.

Working as part of a friendly and professional team, you will play a key role in supporting customers, processing orders and ensuring a high standard of customer service throughout the order process.

About the Employer

Our client is a well-established and family-owned business with a strong reputation for customer service and employee support. They offer a welcoming working environment, long-term opportunities and ongoing training and development for the right candidate.

Key Responsibilities

• Building strong relationships with customers and delivering excellent customer service
• Handling a high volume of incoming calls and emails
• Processing customer orders from quote through to delivery
• Raising and managing orders on internal systems
• Preparing and checking order confirmations
• Progressing quotes, approvals and customer orders
• Liaising with internal teams including production and dispatch
• Managing customer queries in a professional and timely manner
• Escalating issues or complaints where required

Essential Requirements

• Previous customer service or administration experience (1–3 years preferred)
• Strong written and verbal communication skills
• Confident working with numbers and processing orders
• Highly organised with the ability to meet deadlines
• Positive and proactive attitude
• Excellent attention to detail
• Comfortable working within a fast-paced environment
• Strong team player with a customer-focused approach
• Ability to commute to Aldershot within approximately 45 minutes

Skills and Qualities

• Strong work ethic
• Professional and reliable manner
• Excellent organisational skills
• Positive attitude
• Ability to multitask effectively
• Strong attention to detail
• Customer-focused mindset

Working Hours

• Monday to Thursday: 08:30 – 17:30
• Friday: 08:30 – 17:00

What’s On Offer

• £12.71 per hour
• Temp to perm opportunity
• Salary increase following probation to £26,436.80
• Immediate start available
• Supportive and friendly working culture
• Long-term career opportunities
• Training and development opportunities
• Workplace pension
• 28 days holiday including bank holidays
• Full-time office-based role

How to Apply

This role is being recruited by Halmer Group on behalf of our client. To be considered, please submit your CV outlining your customer service and administration experience along with your suitability for the position. All applications will be treated in strict confidence.