Customer Complaints Advisor / Aftersales Executive Jobs in Aldershot Hampshire £29,000

The Opportunity

We are currently recruiting for a Customer Complaints Advisor / Aftersales Executive based in Aldershot, Hampshire. This is a full time permanent role working Monday to Thursday from 8.30am to 5.30pm in a fully office based environment.

The salary for this Customer Complaints Advisor / Aftersales Executive role is £29,000.

This is an excellent opportunity to join a well established family owned business that places strong importance on teamwork, accountability, and delivering exceptional customer service. The Customer Complaints Advisor / Aftersales Executive will play a key role in managing customer complaints, aftersales support, and customer resolutions while working closely with internal departments and senior leadership.

This Customer Complaints Advisor / Aftersales Executive position would suit someone highly organised, customer focused, and experienced within complaints handling or aftersales support who enjoys working in a busy and professional environment.

Key Responsibilities

• Managing inbound customer service calls and enquiries
• Handling customer complaints via telephone, email, and escalation routes
• Investigating complaints and identifying suitable resolutions
• Providing professional and timely complaint resolution support
• Liaising with internal teams to ensure complaints are resolved correctly
• Escalating complex complaints to senior management when required
• Organising customer refunds and credit notes
• Supporting customers with invoice and billing queries
• Managing complaint correspondence internally and externally
• Preparing documentation for Quality Control and complaints meetings
• Delivering excellent aftersales service and customer support
• Building strong long term customer relationships

Requirements

• Previous experience within customer complaints handling or aftersales support
• Strong customer service and complaint resolution experience
• Excellent verbal and written communication skills
• Ability to work under pressure and manage escalated complaints
• Strong organisational skills and attention to detail
• Confident working to deadlines and changing priorities
• Professional and proactive approach to customer service
• Good IT and administration skills

Skills and Qualities

• Excellent communication skills
• Strong problem solving ability
• Organised and structured approach
• Customer focused mindset
• Positive team player attitude
• Ability to remain calm under pressure

What’s On Offer

• Salary of £29,000
• Full time permanent office based role
• Funded internal and external training
• Career development opportunities within a growing business
• Annual leave purchase scheme
• Employee referral bonus
• Additional wellbeing initiatives
• Supportive family owned working environment

Working Hours

• Monday to Thursday
• 8.30am to 5.30pm
• Fully office based role in Aldershot, Hampshire

How to Apply

This role is being recruited by Halmer Group on behalf of our client. To be considered, please submit your CV outlining your experience and suitability for this position. All applications will be treated in strict confidence.

Reference

HAL3057