Customer Account Executive – Aldershot | £30,000–£33,500

The Opportunity

Are you a customer-focused professional who enjoys building strong relationships, speaking with clients and delivering an excellent customer experience?

We are recruiting for a Customer Account Executive to join an established and successful business based in Aldershot, Hampshire.

This is a relationship-focused customer account role combining customer service, client relationship management and account support. You’ll manage a portfolio of existing business customers, becoming a trusted point of contact and developing a genuine understanding of their businesses, requirements and buying patterns.

Importantly, this is not a high-volume cold-calling or scripted telesales position.

You will, however, need to genuinely enjoy speaking with customers and be confident proactively picking up the phone. Regular communication, relationship building and thoughtful follow-up will be central to providing the high level of service customers expect.

You’ll also work closely with teams across the wider business, making sure enquiries are followed through, customers receive the right support and opportunities to strengthen existing relationships aren’t missed.

Key Responsibilities

• Manage and support a portfolio of existing business customer accounts
• Build strong, long-term relationships with customers
• Become a trusted and reliable point of contact
• Make regular proactive calls to maintain relationships and understand customer requirements
• Deliver an excellent customer experience throughout the customer journey
• Understand customers’ businesses, buying patterns and product requirements
• Provide support with product information, quotations, samples and services
• Follow up customer enquiries and ensure agreed actions are completed
• Welcome and support new customers through the onboarding process
• Re-engage customers who have not ordered recently and understand how they can be better supported
• Identify opportunities to improve customer engagement and strengthen existing relationships
• Encourage customers to make use of available online services and tools
• Resolve customer queries or coordinate with the appropriate internal department
• Work closely with Customer Service, Sales, Marketing, Production, Purchasing and Finance
• Maintain accurate customer information, conversations and follow-up actions within the CRM system

Requirements

We would love to hear from candidates with experience within customer service, client services, account management, customer success, customer relationship management, account support or internal sales.

You’ll ideally have:

• Previous experience looking after customers, clients or accounts
• A genuine passion for delivering excellent customer service
• Strong customer and client relationship management skills
• A confident, friendly and natural telephone manner
• Ability to build rapport quickly with different types of customers
• A proactive approach to customer contact and follow-up
• Strong listening and communication skills
• Good organisational skills and attention to detail
• Confidence using CRM systems
• Good Microsoft Office skills
• Commercial awareness and the ability to recognise opportunities within existing customer relationships
• A positive, personable and engaging approach
• Ability to work collaboratively with different departments

Experience within B2B customer service, client services, account management, customer success, distribution, promotional products, print or branded products would be advantageous but is not essential.

Skills and Qualities

• Customer focused
• Excellent relationship builder
• Confident telephone communicator
• Personable and approachable
• Proactive
• Strong listener
• Highly organised
• Excellent attention to detail
• Commercially aware
• Reliable and dependable
• Strong follow-up skills
• Comfortable managing multiple customer relationships
• Collaborative team player
• Confident using CRM systems
• Able to take ownership of customer enquiries

What’s On Offer

• £30,000–£33,500 per annum
• Permanent position
• Full-time hours
• Monday to Friday
• Fully office-based position in Aldershot, Hampshire
• Opportunity to manage and develop your own portfolio of existing customers
• Relationship-focused position rather than high-volume cold calling
• Varied role combining customer service, account support and relationship management
• Opportunity to work closely with multiple departments across the business
• Long-term opportunity within an established and successful organisation

How to Apply

This role is being recruited by Halmer Group on behalf of our client.

If you’re a Customer Account Executive, Customer Service Executive, Client Services Executive, Customer Success Executive, Account Coordinator or Account Executive who enjoys building lasting customer relationships, we’d love to hear from you.

📧 Please send your CV to halmergroup@halmer.co.uk

All applications will be treated in strict confidence.

Due to the volume of applications we receive, if you have not heard from us within 14 days of submitting your application, please assume that on this occasion your application has been unsuccessful.