Operations Manager – Property Maintenance Bordon £45,000 to £47,000

The Opportunity

We are currently recruiting for a Property Operations & Account Manager to join a growing Facilities Management and Property Maintenance business based in Bordon, Hampshire.

This is a full time permanent position offering a salary of £45,000 to £47,000 plus bonus, with a hybrid working arrangement combining office, home, and client-based working.

This is a varied role that combines operational management, client account management, and business development. You will be responsible for managing a portfolio of commercial property clients while ensuring maintenance services are delivered to the highest standards and identifying opportunities to grow existing accounts.

Working across business parks, retail parks, and mixed-use commercial developments, you will act as the key point of contact for your clients, overseeing service delivery, managing subcontractors, and developing long-term client relationships.

A key part of the role will be achieving financial targets, identifying opportunities for additional works, supporting contract growth, and contributing to new business opportunities.

You will be supported by a dedicated helpdesk team who assist with administration, quotations, and service coordination, allowing you to focus on operational delivery and commercial growth. 

Key Responsibilities

• Manage a portfolio of commercial property maintenance and facilities management clients
• Build and maintain strong client relationships through regular meetings and communication
• Oversee the delivery of planned and reactive maintenance services across multiple sites
• Manage subcontractors and suppliers to ensure work is completed safely, on time, and within budget
• Carry out regular site inspections and client visits
• Monitor contract performance, profitability, and service delivery standards
• Achieve monthly financial and sales targets across your portfolio
• Identify opportunities for additional works and contract growth
• Develop new business opportunities within existing and prospective client accounts
• Support the preparation of quotations, tenders, contract renewals, and sales proposals
• Work closely with internal helpdesk and accounts teams to ensure excellent customer service
• Ensure compliance with Health and Safety legislation and company procedures
• Drive continuous improvement across service delivery and operational performance 

Requirements

• Previous experience within Facilities Management, Property Maintenance, Building Maintenance, or Commercial Property Services
• Proven experience managing commercial property maintenance or facilities management contracts
• Experience managing client relationships and developing business opportunities
• Strong understanding of commercial property environments
• Experience managing subcontractors and external service providers
• Strong commercial awareness and financial understanding
• Experience working towards financial, growth, or sales targets
• Excellent communication and relationship-building skills
• Good IT skills including Microsoft Word and Excel
• Full UK driving licence essential 

Skills and Qualities

• Commercially focused with a proactive approach to account growth
• Strong client relationship management skills
• Excellent communication and negotiation abilities
• Organised and self-motivated
• Professional and confident approach
• Strong operational management skills
• Effective problem-solving abilities
• Ability to manage multiple priorities and deadlines 

What’s On Offer

• Salary of £45,000 to £47,000
• Performance-related bonus scheme
• Hybrid working arrangement
• 23 days annual leave plus bank holidays
• 4 additional wellness days following probation
• Group Life Assurance Scheme
• Auto Enrolment Pension
• Dedicated helpdesk support
• Growing and ambitious business
• Long-term career progression opportunities 

Working Hours

Monday to Friday

Full time permanent position

Hybrid working between office, home, and client visits. 

How to Apply

This role is being recruited by Halmer Group on behalf of our client. To be considered, please submit your CV outlining your experience within Facilities Management, Property Maintenance, Commercial Property Services, or a similar environment and your suitability for this position. All applications will be treated in strict confidence. 

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