The Opportunity

We are currently recruiting for an Assistant Account Manager based in Aldershot, Hampshire. This is a full-time permanent office-based opportunity working within a busy and fast-paced Customer Services department.

The salary for this position is £30,000 per annum.

This is an excellent opportunity for someone with customer service, administration or account management experience looking to progress their career within a supportive and growing business. Working closely alongside the Account Manager, you will support customer accounts, manage orders from quotation through to delivery and help maintain exceptional customer service standards.

The successful candidate will thrive within a fast-paced environment, enjoy building customer relationships and have strong organisational and communication skills.

About the Employer

Our client is a customer-focused and forward-thinking business with a strong reputation for operational excellence and customer service. They pride themselves on maintaining a collaborative and supportive working environment while investing in employee development and long-term progression opportunities.

Key Responsibilities

• Supporting the Account Manager with the day-to-day management of customer and distributor accounts
• Managing inbound calls and customer enquiries
• Handling internal and external email communications
• Processing customer orders from quotation through to delivery
• Preparing and issuing quotations to distributors
• Raising and managing orders using internal systems
• Preparing orders for print and checking order confirmations
• Progressing customer quotes, approvals and orders
• Chasing customers for approvals and outstanding information
• Preparing orders for invoicing
• Producing reports and completing administrative documentation
• Liaising with internal departments to support customer requirements
• Working with courier companies regarding deliveries and logistics
• Supporting marketing campaigns and customer promotions
• Assisting with customer complaints and resolutions
• Supporting onboarding and training of new team members
• Providing cover for the Account Manager when required
• Supporting departmental targets and customer satisfaction goals

Essential Requirements

• Minimum of 2 years’ experience within customer service, administration or account management
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage changing priorities
• High attention to detail and accuracy
• Customer-focused and proactive approach
• Confident working with numbers and processing quotations/orders
• Strong interpersonal and telephone skills
• Ability to work independently and within a team
• Computer literate with Microsoft Office and internal systems experience
• Strong work ethic and positive attitude
• Ability to work to deadlines within a fast-paced environment
• Full professional proficiency in spoken and written English

Desirable Requirements

• First Aid qualification beneficial
• Fire Marshal training advantageous

Skills and Qualities

• Strong customer service skills
• Positive and proactive mindset
• Excellent organisational abilities
• Professional and reliable manner
• Ability to multitask effectively
• Strong attention to detail
• Team-focused approach

Working Hours

• Monday to Thursday: 8:30am – 5:30pm
• Friday: 8:30am – 5:00pm
• Office-based role only

What’s On Offer

• £30,000 salary
• Permanent full-time opportunity
• Workplace pension scheme
• 28 days holiday including public holidays
• Annual Leave Purchase Scheme
• Referral bonus scheme
• Internal and external training funded by the business
• Cycle storage facilities
• YOS Initiative
• Long-term career progression opportunities
• Supportive and collaborative team environment

How to Apply

This role is being recruited by Halmer Group on behalf of our client. To be considered, please submit your CV outlining your customer service, administration or account management experience along with your suitability for the position. All applications will be treated in strict confidence.