The Opportunity

We are currently recruiting for an Account Manager based in Aldershot, Hampshire. This is a full-time permanent office-based opportunity working within a busy and fast-paced Customer Services department.

The salary for this position is £30,000 – £33,000 depending on experience.

This is an excellent opportunity for an experienced customer service or account management professional looking to progress their career within a growing and supportive business. The successful candidate will play a key role in managing customer relationships, supporting the Customer Services team and driving sales opportunities while delivering exceptional service standards.

Working closely with distributors and internal departments, you will oversee the full customer journey from quotation through to delivery while supporting the wider Customer Services function.

About the Employer

Our client is a forward-thinking and customer-focused organisation with a strong reputation for delivering excellent service and operational standards. They pride themselves on maintaining a collaborative working environment, investing in employee development and building long-term customer relationships.

Key Responsibilities

• Supporting the Customer Service Manager with the day-to-day running of the Customer Services team
• Assisting with the management, development and welfare of Customer Service Administrators
• Managing customer accounts and acting as the main point of contact for assigned customers
• Building and maintaining strong customer relationships
• Identifying and maximising sales opportunities through inbound and outbound communication
• Processing customer orders from quotation through to delivery
• Collaborating with internal departments to ensure customer requirements are met
• Handling customer complaints professionally with a solution-focused approach
• Participating in meetings relating to customer feedback, complaints and credits
• Working closely with the Finance team regarding customer account terms
• Providing excellent customer service and product knowledge
• Supporting escalated customer queries where required
• Advising customers on suitable products and solutions
• Supporting wider departmental objectives and daily operations

Essential Requirements

• Minimum of 3 years’ experience within account management, customer service or sales support
• Experience working within a fast-paced customer-focused environment
• Strong communication and relationship-building skills
• Commercial awareness with the ability to identify sales opportunities
• Excellent organisational skills and attention to detail
• Ability to manage multiple priorities and deadlines
• Strong problem-solving skills
• Confident handling complaints and escalations
• Excellent telephone manner and interpersonal skills
• Computer literate with Microsoft Office and internal systems experience
• Full professional proficiency in spoken and written English

Desirable Requirements

• Experience mentoring or supporting team members
• First Aid qualification beneficial
• Fire Marshal training advantageous

Skills and Qualities

• Customer-focused approach
• Strong commercial awareness
• Proactive and organised mindset
• Professional and reliable manner
• Ability to work independently and within a team
• Excellent communication skills
• Positive and adaptable attitude

Working Hours

• Monday to Thursday: 8:30am – 5:30pm
• Friday: 8:30am – 5:00pm
• Office-based role only

What’s On Offer

• £30,000 – £33,000 salary
• Permanent full-time opportunity
• Workplace pension scheme
• 31 days holiday including public holidays
• Annual Leave Purchase Scheme
• Referral bonus scheme
• Internal and external training funded by the business
• Cycle storage facilities
• YOS Initiative
• Long-term career progression opportunities
• Supportive and collaborative working environment

How to Apply

This role is being recruited by Halmer Group on behalf of our client. To be considered, please submit your CV outlining your account management or customer service experience along with your suitability for the position. All applications will be treated in strict confidence.